Our refund policy is designed to be fair to both guests and property owners.
Refunds are processed within 5–7 business days of approval. The refund will be returned to the original payment method.
Refund amounts depend on the property's specific cancellation policy. Please review this carefully before booking.
If you have a dispute regarding a refund, please contact us at hello@onpointluxury.com within 14 days of check-out.